admin Dec/ 8/ 2018 | 0
There is much to being a pharmacist but even more if you run your own pharmacy. You need to be able to keep up with all your customers in detail or they may not keep coming to you for their refills. It is up to you to provide timely and accurate service at all times on a professional level.
A pharmacy is a busy place. Patient demands are always moving up the charts and you need to be able to handle the load of all that business. If you are having trouble keeping up with the phone calls, you should consider getting a pharmacy ivr system to help out. It is a wise move.
An interactive voice response system will answer all calls for you so you can keep to the main tasks of operating the pharmacy. Many calls that come in will actually not require a live person to complete the service of the call. In many cases, people are just calling in for refills.
With a good system in place, you can still provide outstanding, personalized service. It will be a smart move to cut down on the calls you have to physically handle. Just think about the advantages. While you do want to keep that personal touch to your pharmacy, you still need to be able to work.
You and your technicians have a great deal of work to do on a regular basis. You cannot be caught up answering phones all of the time. It will not work out so well. You either need to hire people just for that or use the voice response system.
Do not worry about losing the personal touch. You set all the prompts so people calling in can still get to a pharmacist or a technician if they need to. Make your pharmacy more efficient today.